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We are committed to respecting your privacy and keeping your information safe. Our easy to read privacy policy is printed below.

www.compare-water-coolers.co.uk only use the personal data which you provide to provide your guide price and allow the Live-in Care Provider to provide your quotation.

We will advise you which companies will be providing quotes via email and we may also telephone you. We may also verify your request and telephone number by SMS and email message. You will then be contacted directly by the companies using telephone, post, SMS & email communications.

If you have requested specific company and product information from our website you will be contacted directly by the companies using telephone, post, SMS & email communications.

We do not otherwise send your personal data to any third party at any time save where we are under a legal obligation to do so or where you make a complaint about us or where otherwise indicated in this privacy policy or our related cookies policy.

The data controller is The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW. Email: dataprotectioncoordinator@leadadvisorycompany.com. Telephone: 0808 304 9012.

The Controller’s representative for the purposes of data collected about European Union citizens under Article 27 of the GDPR is Ms Elena Riazanova. European Union citizens may contact her at: Calle Jaime Segarra 41, 1, Alicante, Spain or at info@quick-gdpr.co.uk.

What personal data do we collect?

The personal data we collect is primarily that which you provide us in completing our enquiry form. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes.

How do we use your data to obtain your guide price and quote?

In order to provide our services to you we need to collect and process personal data about you and disclose that personal data to a number of third party Live-in Care Provider. As previously indicated to you when you first gave us your data, by using our website you are consenting to our doing so. There is no statutory requirement on you to provide this personal data. However, this personal data is necessary to enable us to arrange to provide you with the quotations and services that you have requested. We only collect the personal data which we believe is necessary for us to arrange to provide these quotations and services. All personal data is held in strictest confidence and used only for the purposes of arranging the provision of the quotations and services you have requested, subject to certain exceptions as described in this privacy policy.

If you provide your name and email address solely to register for our special offer emails, your data will only be used for this purpose: save where we are under a legal obligation to use the data otherwise or where you make a complaint about us.

We may also disclose your personal information to third parties to whom we may be considering selling or who may be considering buying the whole or part of our business or assets.

Use of Third Party Service Providers

We use various third party companies to assist us in storing and processing your data. Those companies, a brief description of the nature of the services which they provide to us and a link to their privacy policies are as follows:

Further information concerning third parties to whom we pass your data when you use our website and links to their privacy policies can be found in our cookies policy at: Our Cookies Policy

How do I opt out?

You have the right, in certain circumstances to require us to remove the data we hold about you. This is commonly known as “The Right to be Forgotten”. In any event we remove unnecessary data as indicated in the section “How Long do you Keep my Data” below.

To exercise this right or for any other purpose, please contact us as indicated below:
Email: dataprotectioncoordinator@leadadvisorycompany.com
In writing: The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW
Telephone: 0808 304 9012 - Calls may be recorded for training, quality and monitoring purposes.

Please be aware that we will need to keep some, if not all, of your data in order to comply with laws including those related to our contract with you and the third party Live-in Care Provider. It may also be in our legitimate interests to do so.

How do third party Live-in Care Provider use your personal data?

We pass data to third party Live-in Care Provider only so that they may contact you directly to discuss your requirements and arrange a survey to help provide your quotation. Third Party Live-in Care Provider will invariably collect additional data about you (for example where they survey or obtain information about your home) and should communicate their own data protection policy to you. Third party Live-in Care Provider may also need to process data about you in order to consider potential or to fulfil actual contracts with you. If you do not want to receive communications from those third parties, you will need to opt out directly with those third parties.

Contacting us

To contact us for any reason, please do so using the following contact information:
The Data Protection Co-ordinator, The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW.
Email: dataprotectioncoordinator@leadadvisorycompany.com
Telephone: 0808 304 9012 - Calls may be recorded for training, quality and monitoring purposes.

What communications will you receive from us?

Service Communications - After completing an application online via our website, you agree that you will receive a series of initial emails from us. These emails will confirm you have used our website and which companies will provide quotations. We may also contact you by telephone and SMS. We also give details on our privacy policy and how we use your personal data. You cannot opt out of receiving these emails, telephone calls or SMS messages, since we need to send you these communications in order to provide you with the information about the quotations and services you have requested.

Our Outbound Calls

As part of our service, we may contact you by telephone to confirm your enquiry, clarify your requirements, or ensure we connect you with the most suitable partner companies. These calls may be recorded for training, quality and monitoring purposes. We will always inform you at the start of the call if it is being recorded.

Future Services - As part of the services we provide, we may use your information to keep you informed by post, telephone, SMS, email or other electronic means such as via social and digital media about current and new products, services, offers and promotions which may be of interest to you. We do not share your personal data with any other third party other than as set out in this privacy policy. We may also ask you to complete a survey.

You can in any event and at any time opt out of receiving emails in respect of future services from us by contacting us as below:
Email: unsubscribe@leadadvisorycompany.com
In writing: The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW
Telephone: 0808 304 9012 - Calls may be recorded for training, quality and monitoring purposes.

How long do you keep my data?

Unless there are exceptional legal reasons for keeping your data for longer, we do not keep your personal data on record for more than 7 years. This is to allow for the normal contract law limitation period.

Your Rights

The data protection legislation gives you a number of rights. These rights include:

• Right to data erasure which is explained under the heading “How do I opt out” above.

• Right to make a “subject access request”, which is a request for a copy of the data which we hold about you.

• Right of correction (or where appropriate erasure) of data which we hold about you where this is inaccurate.

• Right to data portability

• Right to withdraw your future consent to our processing your personal data.

• Right to contact and make enquiries of our data protection co-ordinator who can be contacted at:
  Email dataprotectioncoordinator@leadadvisorycompany.com
  In writing: Data Protection Co-ordinator, The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW
  Telephone: 0808 304 9012 - Calls may be recorded for training, quality and monitoring purposes.

• Right to complain to the Office of the Information Commissioner.

Please be aware that if you exercise one of these rights, that in order to protect your privacy, we may require you to undergo some verification tests to ensure that we are dealing with you.

You have the right to be informed of the matters stated in this privacy policy.

We process your data to comply with the actual and possible contractual obligations which we owe to you and others. If you do not provide this data, it is possible that we will be unable properly to perform any contractual obligation we have to you.

Also, it is in in our legitimate interests to process your data in order that we can consider potential or fulfil actual contracts with you. These are the two legal bases upon which we collect, process and transfer your personal data as described in this privacy policy.

We do not make decisions using automated logic other than to match your postcode with suppliers in that postcode area. We do not send your data to countries outside the United Kingdom, except that we use Google analytics and other third party suppliers, as indicated in the section headed “How do we use your data to obtain your guide price and quote” above. Your consent to our use of the data includes our permission to do so.

Use of Cookies

In common with the majority of comparable internet trading companies we use cookies on our website.

We our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We aim to use essential cookies only when necessary to enhance the functionality of our website.

You can find more about how we use cookies and opting out of their use at: Our Cookies Policy.

Email Communications

You should be aware that where you send us information by an email we have no control over how that email is transmitted. In particular it may be routed through third party servers and through third party countries. This is due to the inherent nature of the internet. We cannot accept responsibility if the information in that email is accessed in an unauthorised manner during the transmission process.

We reserve the right to make updates and modifications to this policy from time to time. Please ensure you check this policy each time you access or use this website. We last changed this policy on 30 January 2023.

Cookie Policy

What are cookies?

In common with the majority of comparable internet trading companies we use cookies on our website.

We, our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We mean by Analytic Suppliers companies such as Google Analytics and Virtual Website Optimiser

We mean by Advertising Providers companies such as Google, Facebook and Twitter. What cookies are used on this Website?

Cookies we use

The cookies we use on this website are broadly grouped into the following three categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with the service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which enhances communication between your browser and the website. The “preference cookie” described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.

We aim to use “essential” cookies only when necessary to enhance the functionality of our website. We do not store any personal information as a result of these cookies.

Third Party Analytics Suppliers – We use analytics cookies to help us understand how users engage with our website. An example of such a cookie is one that allows us to count the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies. We do not store any personal information as a result of these cookies.

Third Party Advertising Providers – In order to try and ensure that the adverts you see are more relevant to you Advertising Providers use cookies to collect information about the types of things that interest you. These advertisements are only shown if you are a subscriber to the services of Advertising Providers. We do not collect personal details using these cookies.

How can I reject or opt out of receiving cookies?

When you first visited this website you will have been shown a message bar drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt a “preference cookie” will be loaded onto your computer confirming that you consent to us using the cookies detailed in this cookie policy, this “preference cookie” will remain on your computer for no more than 5 years.

If you want to reject the cookies we used after you have finished visiting this website you are able to do so by deleting the cookies from your browser. Your browser should allow you to prevent all or some cookies being stored on your computer in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser. By deleting the “preference cookie” the next time you visit this website the cookie message bar will appear again, inviting you to reconsider your preferences a further time.

If you only want to reject the Interest-Based Advertising cookies we store on your machine you can opt-out of receiving these cookies at any time by going to the Internet Advertising Bureau website at www.youronlinechoices.com and following the opt-out instructions.

Please be aware that disabling cookies may impact the functionality of this website.

Third Party Cookies

You may have previously accepted cookies from Third Party Analytics Suppliers or Third Party Advertising Providers. If so, some of those cookies are stored on your machine by those Analytic Suppliers and they collect data when you use our website. We have no control over those cookies or how those Analytic Suppliers use them. They are used to allow those Analytic Suppliers to provide a service to us, for example analytics.

For more information on these cookies and how to disable them, please see:

1. Internet Advertising Bureau website at www.youronlinechoices.com where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below.

2. The third party’s individual privacy policy listed below:

If you want to know more about how cookies work and how to manage or delete them, please visit the following website: http://en.wikipedia.org/wiki/HTTP_cookie

We reserve the right to make updates and modifications to this policy from time to time. Please ensure you check this policy each time you access or use this website. We last changed this policy on 01 October 2021.

Terms & Conditions

www.live-in-care-comparison.co.uk is a website managed by THE LEAD ADVISORY COMPANY LIMITED and is referred to below as the “Site”.

In these terms and conditions 'we' and 'us' mean THE LEAD ADVISORY COMPANY LIMITED, a company incorporated under the Laws of England and Wales under number 07225694 whose registered office is at TOWNGATE HOUSE, 2-8 PARKSTONE ROAD, POOLE, DORSET, BH15 2PW.

This Site is maintained for your personal use and viewing. Access and use by you of this Site constitutes acceptance by you of these Terms and Conditions of Use. This version of the Terms and Conditions takes effect from 15th February 2018.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that any dispute in connection with these Terms and Conditions of Use or arising out of your use of this Site shall be subject to English law and to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to make updates and modifications to these Terms and Conditions of Use from time to time. Please ensure you check these Terms and Conditions of Use each time you access or use this Site.

In interpreting these Terms and Conditions of Use it is not intended that the headings should be taken into account.

1.Acknowledgment of electronic transactions

If you send us a communication electronically, we will endeavour to acknowledge it within three working days. If we do not, please contact us again. Since transmission by e-mail is a reliable but not an infallible means of communication, you should not take proof of transmission as proof of receipt.

2.Confidentiality and Security

There is no guarantee that the contents of any e-mail you send to us will remain confidential during internet transmission. The internet is not a completely secure medium of communication and, accordingly, we do not guarantee the security or confidentiality of any information transmitted via the internet. We are not responsible for any damages you or others may suffer as a result of the loss of confidentiality of such information. We comply with the provisions of the data protection policy in respect of data that you send us. Please read our data protection policy which can be found here.

3.Virus and Malware Protection and Liability

We make reasonable efforts to check and test material on the Site for viruses and other malware at all stages of production. However, you should always run and rely on your own anti-virus and anti-malware program on all material downloaded from the Internet. We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur by downloading or using material derived from this Site. We are not responsible for the accuracy or content of advertisements placed on the Site. We accept those advertisements in good faith from the business or consumers who place them and which businesses and consumers are exclusively responsible for their accuracy and content.

4.Cookies and Links

·Cookies

When you visit this Site, we may attach a "cookie" to your browser. A cookie may enable us to identify you from your address on the Internet, track pages you have visited on this Site and identify items that may be of interest to you. If you would prefer that we did not collect data by this method, you can disable this function within your browser settings. Please be aware, however, that without cookies you may not be able to use the full functionality of the Site. You can find more about how we use cookies and opting out of their use at: Cookies page”

·Linking to us

You do not have to ask permission to link directly to pages hosted on this Site, unless the page is within a secure part of the Site, in which case the functionality of this Site will prevent you doing so successfully. We do not object to you linking directly to the information that is hosted on our Site. However, you may not load a page from our Site directly into a frame on another website. The page from our Site should load into the user's entire window.

·Linking by us

It is our policy to obtain permission to link to other websites. We are not responsible for the content or reliability of any website that we may link to. If we link to another website, that linking should not be taken as endorsement by us of any kind. We do not guarantee that these links will work at all times. If you do experience a failed link, please report it by email to links@leadadvisorycompany.co.uk.

If you would like us to consider linking to you, please contact us at links@leadadvisorycompany.co.uk.